Privacy Policy

Privacy Policy - lauragellermalls

This Privacy Policy ("Policy") explains how lauragellermalls ("we", "us", or "our") collects, uses, stores, and protects personal information that you ("you" or "user") provide when accessing or using our website (lauragellermalls.com) and purchasing our beauty products (including but not limited to Holiday collections, Bliss Skincare, Makeup Sets, and other curated items). We are committed to complying with applicable data protection laws (such as the General Data Protection Regulation (GDPR) for EU users and the California Consumer Privacy Act (CCPA) for California residents) to safeguard your privacy and personal data.

1. Information We Collect

We collect personal information in two categories: information you voluntarily provide, and information automatically collected through your use of our website.

Voluntarily Provided Information

This includes information you share when interacting with our services, such as:
  • Personal Identification Information: Name, email address (e.g., when you contact us at [email protected]), phone number, shipping and billing addresses, and date of birth (if required for age verification, as some beauty products may have age restrictions).
  • Account Information: Username, password, and preferences when you create an account on our website.
  • Transaction Information: Order details (e.g., products purchased like Holiday Limited Edition or Bliss Skincare Sets), payment method details (we do not store full credit card information; this is processed by our third-party payment processors), order history, and invoice records.
  • Communication Information: Content of emails, messages, or feedback you send to our customer service team, as well as your preferences for marketing communications (e.g., whether you want to receive updates about New Arrivals or Value Sets).

2. How We Use Your Information

We use your personal information for legitimate business purposes that align with your expectations and legal requirements, including:
  • Process and Fulfill Orders: Verify your identity, process payments, ship products (e.g., Holiday Value Sets or Setting Powders Sprays), send order confirmations and shipping updates, and handle returns or refunds.
  • Provide Customer Service: Respond to your inquiries, resolve issues (e.g., defective Holiday Lips products), and deliver personalized support via email at [email protected].
  • Manage Your Account: Maintain your account, update your preferences, and ensure the security of your account information.
  • Improve Our Services: Analyze usage data to enhance our website functionality, optimize product offerings (e.g., based on demand for Best Sellers), and tailor content to better meet your beauty needs.
  • Send Marketing Communications: Provide you with information about new products (e.g., Holiday Limited Edition), promotions, and exclusive offers—only if you have opted in to receive such communications. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or contacting us.
  • Ensure Security and Compliance: Detect and prevent fraud, protect against unauthorized access to our systems, and comply with applicable laws, regulations, and legal proceedings.

3. How We Share Your Information

We do not sell your personal information to third parties for commercial purposes. We may share your information only in the following limited circumstances:
  • Third-Party Service Providers: We engage trusted third parties to assist with our business operations, such as payment processors (e.g., PayPal, Stripe) to handle transactions, shipping carriers (e.g., FedEx, UPS) to deliver orders, email service providers to send communications, and analytics tools to improve our website. These providers are only given access to the information necessary to perform their services and are required to protect your data.
  • Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our legal rights, property, or the safety of our users and employees.
  • Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred to the new owner as part of the business transaction, provided that the new owner agrees to uphold the terms of this Privacy Policy.

4. Your Data Rights

Depending on your location, you may have the following rights regarding your personal information. To exercise these rights, please contact us at [email protected] with your full name, contact information, and a clear description of your request:
  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Correct: Ask to update or correct inaccurate or incomplete personal information.
  • Right to Delete: Request the deletion of your personal information, subject to legal obligations (e.g., retaining order records for tax purposes).
  • Right to Restrict Processing: Request that we limit the use of your personal information in certain circumstances (e.g., if you dispute the accuracy of the data).
  • Right to Data Portability: Request a copy of your personal information in a structured, machine-readable format to transfer to another service provider.
  • Right to Object: Object to the processing of your personal information for marketing purposes or other non-essential uses.
  • Right to Withdraw Consent: If you have given consent for specific data processing (e.g., marketing), you can withdraw it at any time.
We will respond to your request within 30 days (or as required by applicable law) and may ask for additional information to verify your identity before processing your request.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
  • Encryption of sensitive data (e.g., payment information) using secure socket layer (SSL) technology.
  • Access controls to limit who within our organization can access your data.
  • Regular security audits and updates to our systems and software.
While we strive to protect your data, no security system is completely foolproof. We encourage you to take precautions to protect your account, such as using a strong password and not sharing your login credentials with others.

6. Children’s Privacy

Our website and products are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will promptly delete it. If you believe a child under 13 has provided us with personal information, please contact us at [email protected].

7. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or applicable laws. When we make material changes, we will post the updated Policy on our website with a new "Last Updated" date. We encourage you to review this Policy regularly to stay informed about how we protect your information.
Your continued use of our website and services after the updated Policy is posted constitutes your acceptance of the changes.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Privacy Team at:
Email: [email protected]