Terms of Purchase

Terms of Purchase - lauragellermalls

These Terms of Purchase ("Terms") govern your purchase of products (including but not limited to Holiday collections, Bliss Skincare, Makeup Sets, and other beauty items) from lauragellermalls ("we", "us", or "our") through our website (lauragellermalls.com). By placing an order on our website, you ("you" or "customer") acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy and Refund Policy.

1. Order Placement & Confirmation

When you place an order on our website, you are making a binding offer to purchase the selected products. We reserve the right to accept or reject your order in our sole discretion, for reasons including but not limited to: product unavailability (e.g., out-of-stock Holiday Limited Edition items), inaccuracies in product pricing or descriptions, or suspected fraudulent activity.
Upon receiving your order, we will send a confirmation email to the address you provided, acknowledging receipt of your order. This email does not constitute order acceptance. A final order confirmation email, containing your order number, product details, and shipping information, will be sent once your order has been processed and accepted.

2. Shipping & Delivery

We strive to ensure timely delivery of your beauty products, with the following shipping terms applying to all orders worldwide:
  • Processing & Dispatch Time: Orders are typically processed within 1 business day of placement. We will dispatch your order on the second calendar day after you place it (e.g., an order placed on Monday will be dispatched on Tuesday).
  • Delivery Time: After dispatch, you can expect to receive your order within 5 calendar days. Delivery times are estimates and may be subject to minor delays due to customs procedures (for international shipments) or unforeseen logistical issues, which are beyond our direct control.
  • Shipping Cost: We offer free shipping worldwide for all orders, regardless of order value or destination. No additional shipping fees will be added to your order total.
  • Shipping Notifications: Once your order is dispatched, we will send a shipping confirmation email containing a tracking number, allowing you to monitor the progress of your delivery.

3. Payment Terms

All transactions on our website are conducted using the United States Dollar (USD) as the sole currency. By completing a purchase, you agree to pay the total amount specified in your order confirmation, including product prices and any applicable taxes (sales tax, customs duties, or import fees may apply depending on your location and are your responsibility to cover).
We accept major payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, and secure digital payment platforms (e.g., PayPal). All payment information is processed through encrypted, third-party payment processors, and we do not store your full payment details, ensuring the security of your financial information.

4. Returns & Refunds

Our returns and refunds policy is integrated with these Terms, with the following key provisions applying to all purchases:
  • Return Period: You may initiate a return for eligible products within 60 calendar days of the delivery date. Eligibility criteria (e.g., product condition, hygiene requirements for items like Holiday Lips or Foundations Concealers) are detailed in our Refund Policy.
  • Refund Processing Time: Once we receive and inspect your returned item (and confirm it meets our return criteria), we will process your refund within 1-2 business days. Refunds will be credited to your original payment method, and you can expect the funds to appear in your account within 5-10 calendar days, depending on your bank or payment processor’s processing times.
  • Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with a Return Authorization (RA) number and detailed return instructions.

5. Product Availability & Pricing

All product prices on our website are listed in USD and are subject to change without prior notice. We make every effort to ensure product descriptions and pricing are accurate, but in the event of an error (e.g., a mispriced Value Set or Bliss Skincare Set), we reserve the right to correct the error and either confirm the order at the corrected price or cancel the order and notify you.
Product availability is indicated on each product page. Despite our best efforts, some items (especially limited-edition products like Holiday, Limited Edition) may become unavailable after you place an order. If this occurs, we will notify you promptly and either refund the full amount for the unavailable item or offer a suitable alternative, subject to your approval.

6. Ownership & Risk of Loss

Ownership of the products you purchase will transfer to you once we have received full payment for the order. The risk of loss or damage to the products will pass to you upon delivery of the items to the shipping carrier. We are not liable for loss, damage, or theft of products during transit, but we will assist you in filing a claim with the shipping carrier if such issues arise.

7. Limitation of Liability

To the maximum extent permitted by applicable law, lauragellermalls shall not be liable for any indirect, incidental, consequential, or special damages (including but not limited to loss of use, loss of profits, or inconvenience) arising from your purchase, use, or inability to use our products, or from delays in delivery, except where such damages are caused by our gross negligence or willful misconduct.
Our total liability to you for any claim related to your purchase shall not exceed the total amount you paid for the affected product(s).

8. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our business practices, legal requirements, or product offerings. The latest version of the Terms will always be posted on our website, with the "Last Updated" date clearly marked. Your continued use of our website and placement of orders after the updated Terms are posted constitutes your acceptance of the revised terms.

9. Contact Us

If you have any questions, concerns, or disputes regarding these Terms of Purchase, please contact our customer service team at:
Email: [email protected]