Shipping Policy

Shipping Policy - lauragellermalls

This Shipping Policy outlines the details of order processing, dispatch, delivery, and related services for all products purchased from lauragellermalls ("we", "us", or "our"), including our Holiday collections, Bliss Skincare line, Makeup Sets, and other beauty essentials. We are committed to providing reliable and transparent shipping services to customers worldwide, with consistent standards for speed, cost, and communication.

1. Order Processing & Dispatch Timeline

We prioritize efficient order handling to ensure your beauty products reach you promptly. Our processing and dispatch rules apply to all orders, regardless of product type or destination:
  • Processing Period: All orders are reviewed and processed within 1 business day of placement. This includes verifying payment details, checking product availability (e.g., confirming stock for Holiday Limited Edition items), and preparing your package for shipment.
  • Dispatch Time: We guarantee dispatch of your order on the second calendar day after you place it. For example: An order placed on Monday will be dispatched on Tuesday
  • An order placed on Friday will be dispatched on the following Monday (excluding major holidays; see Section 7 for details)
Dispatch Confirmation: Once your order is shipped, you will receive an email at the address provided during checkout. This email includes your unique tracking number, shipping carrier information, and a link to monitor your package’s journey.

2. Delivery Timeframes

After dispatch, delivery times are consistent across all global destinations, with no distinction between domestic and international shipments:
  • Standard Delivery: All orders will be delivered within 5 calendar days of dispatch. This timeframe is an estimate based on standard shipping carrier performance.
  • Potential Delays: While we strive for on-time delivery, minor delays may occur due to factors beyond our control, including: Customs clearance procedures for international orders (additional documentation may be requested by local authorities)
  • Logistical disruptions (e.g., severe weather, transportation strikes)
  • Incorrect or incomplete delivery addresses provided by the customer
Delivery Notification: Most shipping carriers will send a delivery notification (via email or SMS, if provided) when your package is out for delivery or has been dropped off at your specified address.

3. Shipping Costs & Currency

We offer customer-friendly shipping terms to enhance your shopping experience, with clear cost and currency guidelines:
  • Global Free Shipping: We provide 100% free shipping for all orders, regardless of order value, product category (e.g., Value Sets, Bliss Skincare Sets), or delivery destination. No hidden shipping fees will be added to your order total at checkout.
  • Transaction Currency: All orders are processed and billed in United States Dollars (USD), which is the sole currency used on our website. Shipping-related costs (when applicable, though currently waived) are also calculated in USD.

4. Shipping Destinations

We ship to all countries and regions worldwide. During checkout, you can enter your delivery address to confirm service availability. For remote locations with limited shipping access, our team may contact you to discuss alternative delivery arrangements or provide an updated delivery estimate.

5. Order Tracking

Tracking your order is simple and accessible through the following steps:
  1. Locate the dispatch confirmation email sent to your registered email address (check your spam folder if you don’t see it).
  2. Click the tracking link provided in the email, or copy the tracking number and paste it into the shipping carrier’s website.
  3. View real-time updates on your package’s location, including departure from our warehouse, arrival at local distribution centers, and out-for-delivery status.
If your tracking information shows no updates for more than 3 business days, please contact our customer service team for assistance.

6. Address Changes & Order Modifications

To ensure accurate delivery, please double-check your shipping address when placing an order. We can accommodate address changes or order modifications only if requested before your order is dispatched (i.e., within 1 business day of order placement). To make changes:
  • Email our customer service team immediately at [email protected] with the subject line "Address Change - [Your Order Number]".
  • Include your full name, original address, updated address, and order number in the email.
We cannot modify orders or addresses once they have been dispatched, as the package will already be in the shipping carrier’s system.

7. Holiday & Peak Season Shipping

During high-demand periods—such as holiday seasons (when Holiday Value Sets and limited-edition items are popular) or major sales events—order processing and delivery may experience minor delays. We will post advance notifications on our website regarding adjusted timelines, and we recommend placing holiday orders at least 10 days in advance of your desired delivery date to avoid disappointment.

8. Missing, Damaged, or Lost Packages

If you encounter issues with your delivery, please contact us within the following timeframes for prompt resolution:
  • Missing Packages: If your tracking information shows "delivered" but you have not received your package, contact us within 3 business days of the delivery date.
  • Damaged Packages/Products: If your package or items (e.g., broken Holiday Eyes palettes, leaking skincare products) are damaged upon arrival, contact us within 7 business days of delivery and provide clear photos of the damage.
  • Lost Packages: If your package does not arrive within 7 calendar days of dispatch (beyond our standard 5-day delivery window), contact us to initiate a search with the shipping carrier.
Our team will work with the shipping carrier to investigate the issue and provide a solution, which may include a replacement shipment or full refund, depending on the circumstances.

9. Contact Us for Shipping Inquiries

For any questions, concerns, or assistance related to shipping—including tracking issues, address changes, or delivery delays—please contact our dedicated customer service team:
Email: [email protected]
We aim to respond to all shipping inquiries within 24 business hours.